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Facilities Manager

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JOB SUMMARY – September 28, 2017

Assures the optimal functioning of building systems including mechanical, fire / life / health safety, security, utilities and communications infrastructure, space management, elevators, etc. Responsible for the management of services, procurement and contract management, building maintenance, cleaning, and catering and vending. This individual will assure that our campus of three buildings has the most suitable working environment for our employees and their activities. Focus will be on using best business practice to improve efficiency, by reducing operating costs while increasing productivity. The Facilities Manager will direct a staff of employees in the maintenance of the buildings and grounds and will oversee contractors for facilities renovation project entailing, HVAC, electrical, work station development, production floor arrangement, etc.


  • To be the ‘Building Manager’ for the area, ensuring statutory compliance and being the primary contact in respect of all estates maintenance and development matters, undertaking risk assessments, organizing emergency procedures, liaising with Landlords, eliciting their cooperation or informing them of needs, concerns, etc.
  • To take ownership for the campus of buildings and suggest improvements which will result in increased income and/or reduced costs.
  • Liaise, report and maintain standards on the specialist segments such as maintenance, catering and cleaning.
  • Liaise with internal and external providers to obtain the best level of service for the Company.
  • Preparing documents to put out tenders for contractors.
  • Project management and supervising and coordinating work of contractors.
  • Calculating and comparing costs for required goods or services to achieve maximum value for money.
  • Providing reports as required and maintaining records for all Company properties
  • To coordinate all aspects of Health and Safety and Fire Safety in the area of responsibility.
  • Follow the purchasing and stock procedures as prescribed by the Company.
  • Planning for future development in line with strategic business objectives.
  • Managing and leading change to ensure minimum disruption to core activities.
  • Liaising with other tenants of properties as well as the Landlords.
  • Directing and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling;
  • Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises.
  • Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
  • Coordinating and leading a team or teams of staff to cover various areas of responsibility.
  • Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
  • Responding appropriately to emergencies or urgent issues as they arise.
  • Be an active participant in management and working groups as required by the CFO.
  • Receive training and use the knowledge for the benefit of the Company and for personal development


  • Undergraduate Degree (Business Degree) or equivalent work experience
  • 5+ year’s experience overseeing facilities planning, maintenance and custodial operations, etc.
  • 5+ year’s experience planning, directing, or coordinating supportive services for a company, such as mail distribution, telephone operators/receptionist, and other office support services.
  • 5+ year’s experience managing a small staff.
  • Specific experience in managing the facilities of multiple locations.
  • Experienced in project management.
  • Ability to lift 50lbs.
  • Ability to use hand/power tools such as hammers, hoists, saws, drills, wrenches, precision measuring instruments, and multi-meter
  • Strong verbal and excellent written communication skills; strong attention to detail
  • Knowledge or experience in negotiating contracts, resolving urgent building issues.
  • Excellent time management skills
  • Proven ability to develop working relationships at multiple levels of the organization
  • Collaborative team player with the ability to build consensus
  • Experience in leading a team a plus
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).
  • Ability to handle change.
  • Effective in a fast paced environment
  • Ability to be self- directed and motivated


  • CFM – Certified Facilities Manager


Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Some travel may be required.


  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Speaking — Talking to others to convey information effectively.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Instructing — Teaching others how to do something.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Time Management — Managing one’s own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Speech Clarity — The ability to speak clearly so others can understand you.


  • Standing up to 95% of time
  • Sitting up to 5% of time
  • Frequent standing, stooping, kneeling, crouching and reaching


ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.